Your medications, managed properly. Not just refilled.

Most New Yorkers juggle prescriptions across multiple doctors, pharmacies, and pharmacy benefit managers. Your PCP at CallMD Now keeps the full list, watches for interactions, fights prior auths, and refills on schedule.

What we prescribe

💊 To any NYC pharmacy 📋 Prior auths handled by us 💰 We pick covered options first

What we handle

Four kinds of prescription work, one PCP.

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Refills of Existing Medications

Submit a portal request, no appointment needed for stable refills. We review your chart, check timing, and send to your pharmacy — usually within hours.

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New Prescriptions

From your PCP after a clinical visit. We pick options covered by your specific NY Medicaid plan whenever possible to keep costs down.

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Medication Reviews

Once a year — or anytime — we do a full review: what you take, why, interactions, duplicates, and ways to simplify. Critical for people on 5+ medications.

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Prior Authorizations

When your plan requires extra approval, our staff handles the paperwork directly with your PBM (Healthfirst, Fidelis, MetroPlus, etc.) — you don't make the phone calls.

What we can prescribe

Most maintenance and acute medications.

Our NY-licensed PCPs prescribe across most therapeutic categories. There are some exceptions — primarily controlled substances and certain specialty medications — that we'll outline below.

Routinely prescribed

Blood pressure medications (ACEi/ARBs, beta-blockers, diuretics)
Cholesterol (statins, ezetimibe)
Diabetes (metformin, GLP-1s, SGLT2 inhibitors, basal insulin)
Asthma & COPD (inhalers, nebulizer solutions)
Acid reflux & GI (PPIs, H2 blockers)
Antidepressants and most non-controlled mental health medications
Contraception (pills, patches, rings, emergency contraception)
Allergy & sleep medications (most)
Antibiotics, antivirals, antifungals (when appropriate)

Restrictions to know about

Controlled substances (opioids, benzodiazepines, ADHD stimulants): require established care and may need in-person follow-up per NY State law
Specialty medications (biologics for autoimmune, oncology drugs): managed by specialists; we coordinate
Methadone/Suboxone: handled by our Mental Health team's MAT-certified providers

Keeping costs low

Why your medications shouldn't surprise you at the counter.

The biggest reason people stop taking their meds is unexpected cost. We're built to prevent that.

We check your specific plan's formulary before prescribing
Generic-first whenever clinically equivalent
NY Medicaid Managed Care plans cover most generics at $0–$3
For brand-name drugs requiring prior auth, our team submits paperwork the same day
We compare 90-day supplies vs. 30-day to find the lower out-of-pocket cost
Manufacturer copay cards, GoodRx, and patient assistance programs flagged when relevant

FAQ

Prescription questions.

Can I get a refill without an appointment?

Yes, for most stable medications. Submit a refill request in your portal — your PCP reviews it (usually within hours during business hours) and sends to your pharmacy. For medications that haven't been refilled in over a year, or for any controlled substance, we may need a brief visit first.

Can you prescribe ADHD medication or anxiety medication?

For non-controlled options (non-stimulant ADHD medications like atomoxetine, or SSRIs/SNRIs for anxiety), yes — through our Primary Care or Mental Health services. For controlled substances (Adderall, Ritalin, Xanax, Klonopin), New York State requires established care with our Mental Health team and may require in-person evaluation. We do not prescribe controlled substances at first-visit urgent care.

What pharmacies do you send prescriptions to?

Any pharmacy in the U.S. with e-prescribing — CVS, Duane Reade, Walgreens, Rite Aid, Costco, Sam's Club, and independent pharmacies across all 5 boroughs. Most prescriptions arrive at the pharmacy within 15 minutes.

What if my insurance denies my medication?

If your NY Medicaid plan or commercial insurer denies coverage, our team submits a prior authorization the same day. For appeals, we draft letters and provide chart documentation directly to your plan. We do not pass this work back to you.

I'm on 8 different medications. Can you help me simplify?

Absolutely — this is one of the highest-impact things a PCP does. We schedule a 45-minute medication review: every prescription you're on, why you take it, who started it, what could be consolidated or stopped. New Yorkers on multiple medications often come away taking 2–3 fewer pills.

Need a refill or a new prescription?

Your NY PCP can help today. Most NY Medicaid HMO visits are $0.