CallMD Now exists because healthcare in New York is uniquely broken for the people who need it most — and uniquely well-served for those who can afford to skip the system. We're tilting that balance.
Most telehealth in this country wasn't built for Medicaid. The big national platforms run on commercial insurance economics — they need $80+ visits and patients with credit cards. So when 7 million New Yorkers on Medicaid try to get telehealth care, they hit walls: "We don't accept your plan." "Pay out of pocket." "Try again next month."
Meanwhile, NYC has the most concentrated, sophisticated medical infrastructure in America — and still has 3-week waits for primary care, 6-month waits for mental health, and an emergency room visit costs more than the average New Yorker's monthly rent.
We started CallMD Now to bridge that gap. To build a telehealth practice from the ground up around the realities of New York Medicaid, the languages New Yorkers actually speak, and the speed people actually need. Not as a side product. As the whole point.
If you're insured by NY Medicaid or a Medicaid Managed Care HMO, you don't pay anything to see us. Period. No "facility fee," no "telehealth surcharge," no surprise bills.
The single most important predictor of whether you'll actually use healthcare is how quickly you can access it. We aim for same-day urgent visits and 48-hour matching for primary care and mental health.
Healthcare delivered in a language you're forced to translate isn't really healthcare. Our clinicians and staff speak Spanish, Mandarin, Cantonese, Russian, Bengali, Haitian Creole, and Arabic — natively.
We know NYC Health + Hospitals, Mount Sinai, NYU Langone, Northwell, Maimonides, Callen-Lorde — and your neighborhood Duane Reade. Our referrals stay in your network, in your borough.
You see the same clinician each visit. They know your history, your medications, your kids' names. We're not a transactional service. We're trying to build something that lasts.
Book your first visit. Most members pay $0.