If you don't see your question, call us at (347) 497-3835.
Yes. We're in-network with every major NY Medicaid HMO — Healthfirst, Fidelis Care, MetroPlus, EmblemHealth Enhanced Care, MVP, Anthem HealthPlus, Molina Healthcare, and UnitedHealthcare Community Plan. Most members pay $0.
Every visit is available within 30 minutes to 2 hours of booking — for urgent care, primary care, mental health, chronic care, specialty care, and pediatrics. No three-month waits, no day-after appointments only.
No. We send you a link by text or email. Click it, allow camera access, and you're in the visit. Works on any phone or computer with a recent browser.
Yes, for most non-controlled medications. Your prescription goes directly to your pharmacy — most pharmacies have it ready in 30 minutes. For controlled substances (Adderall, Xanax, opioids), there are stricter rules — we'll explain during your visit.
Yes. We're HIPAA-compliant. Your visit is encrypted, your records are protected, and we don't sell your data. See our HIPAA notice for details.
If your provider determines you need in-person care, they'll refer you to a NYC Health + Hospitals location, Mount Sinai, Northwell, or another specialist in our network — and call ahead so you're expected.
Depending on your visit, you may see a NY-licensed physician (MD or DO), nurse practitioner (NP), physician assistant (PA), or licensed therapist (LCSW or LMHC). Every clinician is licensed and credentialed in NY State, and you'll see their credentials before your visit begins.
Our providers speak English, Spanish, Mandarin, Cantonese, Russian, Bengali, Haitian Creole, and Arabic. We also have professional medical interpreters available in 240+ other languages.
Yes. Most of our patients use their phone. You can also use a tablet or computer with a camera. We recommend WiFi if available, but cellular data works fine.
No. If you have chest pain, trouble breathing, signs of stroke, severe injury, suicidal thoughts, or any life-threatening symptom — call 911 or go to an emergency room. Telehealth is not appropriate for emergencies.
Yes, for primary care and mental health, you'll have a dedicated provider. For urgent care, we match you with whoever is available fastest — but you can request a specific provider if they have availability.
We offer transparent self-pay pricing — $49 urgent care, $89 primary care, $129 therapy. See full pricing →
Most members pay $0. Every visit available in 30 minutes to 2 hours.
Book a visit →Pick the closest match — you can change it later.
We need this to book your visit and verify your insurance.
We'll verify in real-time. Most NY Medicaid members pay $0.
A licensed provider will reach out within 30 minutes to begin your visit.
This is a preview. The real booking flow launches with full clinical operations. For now, no actual visit will be scheduled.