Sick? Get treatment tonight — not in two days.

Sore throat, fever, congestion, body aches, cough. A NY-licensed clinician will see you within 30 minutes, diagnose what you have, and send any needed prescription to your pharmacy.

Cold vs flu vs COVID

⏱ 8 min average wait 📝 Work/school note included 💊 Rx in 15 minutes

What we can do for you

From diagnosis to treatment to time off — in one visit.

Cold and flu look similar but need different care. Our clinicians will figure out what you actually have, whether you need testing or treatment, and how to get you through the worst of it.

Common symptoms we treat

Sore throat that's hard to swallow with
Fever, chills, sweats, body aches
Stuffy or runny nose, sinus pressure
Cough — dry, wet, or "barking"
Fatigue that won't quit
Mild shortness of breath with cold/flu
Loss of taste or smell (possible COVID)
Headache, eye pain, ear pressure

What you'll get

Diagnosis of cold, flu, COVID, strep, sinusitis, or bronchitis
Antiviral prescription (Tamiflu, Paxlovid) if appropriate and timing is right
Symptom-relief prescriptions or over-the-counter recommendations
Order for at-home or in-person testing if needed (flu, COVID, strep)
Work or school note — sent straight to your portal
Clear "when to go to the ER" guidance

Quick reference

Cold vs flu vs COVID — what's the difference?

You don't need to figure this out before your visit — that's our job. But here's a rough guide.

Symptom	Cold	Flu	COVID-19
Onset	Gradual	Abrupt — hits you fast	Varies
Fever	Rare or low	Common (100°F+)	Common
Body aches	Mild	Severe	Common
Cough	Mild	Dry, persistent	Dry, sometimes severe
Loss of smell	No	No	Possible
Lasts	7–10 days	1–2 weeks	1–4 weeks; can linger

Note: this table is general guidance. Symptoms overlap a lot — get evaluated if you're unsure.

When to call 911

Telehealth can't handle these — go to the ER.

If you have any of the following with your cold, flu, or COVID symptoms, call 911 or go to your nearest emergency room. NYC H+H emergency rooms see everyone regardless of insurance status.

Difficulty breathing or shortness of breath at rest
Chest pain or pressure
Confusion, can't stay awake
Bluish lips or face
Severe muscle pain you can't tolerate
Inability to keep down fluids (severe dehydration)
High fever in an infant under 3 months
Fever above 104°F that doesn't respond to medication

FAQ

Cold & flu treatment questions.

Can you prescribe Tamiflu or Paxlovid?

Yes. Our NY-licensed clinicians can prescribe Tamiflu (for flu) within 48 hours of symptom onset, and Paxlovid (for COVID) within 5 days of symptom onset for eligible patients. We'll send it directly to your pharmacy.

How much does this cost with NY Medicaid?

For most NY Medicaid Managed Care members (Healthfirst, Fidelis, MetroPlus, EmblemHealth, MVP, Anthem HealthPlus, Molina, UnitedHealthcare Community Plan), a 24/7 visit is $0. We verify your eligibility in real time before the visit so there are no surprises.

Can I get a work note for my employer?

Yes. When clinically appropriate, your clinician can write a note for work, school, or daycare and send it to your portal during the visit. It includes your provider's NY license number and signature.

What if I need an in-person test?

Your clinician can order flu, COVID, or strep testing at Quest, LabCorp, or any in-network NYC site near you. Many Medicaid plans also cover at-home rapid tests we can send via your pharmacy.

How fast will my prescription be ready?

Most e-prescriptions arrive at the pharmacy within 15 minutes of your visit ending. You'll get a portal message confirming the pharmacy and pickup readiness.

Feel better — starting tonight.

Average wait is 8 minutes. Most NY Medicaid HMO members pay nothing.